WARRANTY
3 Months warranty on all fixtures from date of purchase only if installed by a licensed electrician.
1 Year warranty on all LED fixtures and LED bulbs
RETURN POLICY
Your Satisfaction is our Number One Goal. At Lighting Paradise, we want you to be 100% satisfied with your purchase, and exactly what you want. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours. Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.
Return Process
Acquire authorization and instructions: To begin the return process, please call or return to the branch where goods were purchased.
You will have 7 days in which to return the product after the purchase date on bill. After 7 days, the Return Authorization will expire and no replacements or refunds will be given.
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be provided with a credit note, less 10% restocking fee which can be used to purchase other items in the store. No cash refunds are given by Lighting Paradise.
Items not eligible for returns/credit/exchange include:
Special purchases, including: clearance items, inventory sale items, display items etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by an Invoice issued by Lighting Paradise. Any item that is not in the original box with sufficient packaging materials.
Large orders: (Orders containing 6 or more of a single item or orders with an invoice total greater than ,000, i.e. $1,000 and up). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades.
Shipping & handling charges.
Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
